Cancellation Policy

At Lemonbottle, we value our customers and understand that circumstances may necessitate order cancellations. To ensure a smooth and transparent process, we have established the following cancellation policy for wholesale orders:

  1. Cancellation Window: Customers may cancel their wholesale order at any time before the order is dispatched. Once the order has been dispatched, it is considered final and cannot be cancelled.

  2. Cancellation Methods: Customers can initiate the cancellation process by contacting us via phone at 07516886120 or by sending an email to info@lemonbottle-uk.co.uk. Please include the order number and a brief explanation for the cancellation in your communication.

  3. Refund Process: Upon receiving a valid cancellation request, we will process the refund through the customer's original payment method. The refund will be issued promptly, but the time it takes to reflect in the customer's account may vary depending on the payment provider.

Please note that any cancellation requests received after the order has been dispatched may not be accommodated. We encourage customers to review their orders carefully before confirming the purchase.

Thank you for choosing Lemonbottle. We are committed to providing excellent service and support throughout your wholesale experience.